Always install the software that came with your device first, as this is what contains the drivers (small packets of software that allow your computer to "talk" to your device).
|The SRM download page shows the installer for the software package SRM Trainings System Software (includes the drivers also) or an installer for the USB drivers only.
|You have to enter some personal information to download the PowerAgent software.
|The Garmin download page shows the installer for the software package Garmin Training Center Software (includes the drivers also).
Do not run the manufacturer software when trying to download from your Device to iQO2, but it does need to be installed on the same computer as iQO2.